Privacy Policy

Effective Date: July 1st, 2019

Trackops, LLC (hereinafter "Trackops") has established this privacy and data security policy to explain to you how your Client Data that you place on the site is protected, collected, and used. Trackops may update this policy at any time provided that you are given notice prior to any changes going into effect unless such changes are required to comply with federal or state law, in which case such changes will become effective immediately upon notification thereof. Trackops will provide notice of materially significant changes to this privacy policy by posting notice at https://www.trackops.com/legal/privacy.html.

This Privacy Policy applies to trackops.com (Trackops’ "Marketing Website") and viewcases.com (Trackops’ "Subscription Website"). Trackops collects most data on the Subscription Website, which site requires password and/or other secure, non-public authentication in order to access. Policies which do not apply to both of these sites are indicated as such below.


Protecting Your Private Information

Trackops makes all attempts to protect your private information. On the Subscription Website, Trackops makes your account information and user settings available to Trackops staff members and designated subcontractors specifically to assist you with the services to which you have subscribed.

Trackops, or people who post on Trackops, may provide links or interfaces with third party websites, which may have different privacy practices. Trackops is not responsible for, and does not have any control over, the privacy policies of those third party websites, and encourages all users to read the privacy policies of each website visited.

Trackops does not sell user or Client Data to third parties under any circumstance, including but not limited to advertising, data farming, and external research.


Data Trackops Collects About Its Users

Trackops collects the following data: your email address, your physical contact information, and your phone number; information based on your activities on Trackops’ website; correspondence through Trackops’ website, and correspondence sent to Trackops; additional information Trackops may ask you to submit including, but not limited to, information to authenticate yourself, information to prove that you are able to enter into a legally binding contract, or information if Trackops believes you are violating its policies; and, other supplemental information from third parties.

Trackops sometimes collects your email address, for purposes such as sending confirmation emails, authenticating your accounts, and sending information about Trackops and its websites. By submitting your email to Trackops’ website, you consent to emails from Trackops.

Trackops sometimes collects your phone number for the purpose of contacting you regarding your account and the services Trackops. By submitting your phone number to Trackops, you consent to phone calls from Trackops, even if such number is registered through a state or federal "Do Not Call" list.

Trackops may collect personal information if you provide it in feedback or comments or if you contact Trackops directly.

Any information posted on the public areas of the Trackops website is not confidential. Please do not post anything on the public areas of the Trackops website that you would like to keep private.

Trackops’ web logs collect standard web log entries for each page served, including your IP address, page URL, and timestamp. Web logs help Trackops diagnose technical problems, administer the Trackops website, and otherwise provide Trackops’ service to you.

Trackops does not do any geolocation tracking directly through the Trackops website, although the Trackops mobile applications do. By using the Trackops mobile applications, you consent to such information being obtained by Trackops. We obtain information about your physical location through geolocation features on your device, including GPS (e.g. latitude and/or longitude). We may use this information to improve order efficiency and enhance your user experience. We may also infer your location based on other information we collect. For example, your IP Address indicates the general geographic region from which you are connecting to the Internet.


Protecting Client Data (applies to Subscription Website only)

Trackops collects Client Data through information and files supplied by you. Trackops and the Trackops system were designed with security in mind. The Subscription Website is served over secure HTTPS and requires a username/password to access all sensitive or proprietary data, including all Client Data. However, while Trackops highly suggests that organizations require strong passwords, each client manages user logins and permissions for users in their organization, and mandates the type of passwords across their organization. Trackops also suggests that all API keys are stored in a confidential location and updated frequently.

Additionally, the Subscription Website has a permission system, which allows clients to indicate what Client Data each class of users is allowed to access. This includes settings that can limit user access to only certain Client Data. All users are required to agree to Trackops’ Terms and Conditions which require total compliance with federal, state, and local laws to use the Trackops system.


Data Trackops Stores (applies to Subscription Website only)

Trackops’ web logs and account records may be stored indefinitely. This may include any information you supply to Trackops for your profile and/or accounts. However, Trackops cannot guarantee access to weblogs and account records for more than fourteen business days after the original information was submitted.

Trackops stores account information, including all uploaded data, for all active users. Trackops deletes all Client Data upon request by you. Unless otherwise requested, Trackops deletes Client Data six months after termination of services.


Data Privacy and Ownership

Trackops' policy is that each client's Client Data, with the exception of basic account information, belong to that client and that client only. Trackops does not obtain ownership of a client's Client Data after it has been uploaded into the system. Trackops only retains ownership of its proprietary system, including its features, tools, designs, schematics, functionality, patents, trademarks, copyrights, and other intellectual material that is not dependent on any individual client's Client Data. Authorized Trackops staff members access Client Data as necessary to provide client support, and Trackops provides some specific features where it acts as a facilitator of data transfers on behalf of a client, but it does these only with the permission of the client.


Archiving and Display of Trackops’ Website by Search Engines and Other Websites

Search engines and other websites not affiliated with Trackops - including Google.com and Yahoo.com - archive or otherwise make available Trackops’ main public-facing corporate pages. Trackops has no control over third party archiving and search engine websites and cannot guarantee the accuracy of any information stored by these websites. Trackops does not allow access to the Subscription Website by any search engine or other website, however, other websites may access the Subscription Website if allowed by you using Trackops’ developer API.


Circumstances under Which Trackops may Release Information

Trackops may disclose information about its users if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

Trackops may disclose information about its users, including but not limited to account information, to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to: enforce Trackops’ Terms of Use; respond to claims that any posting or other content violates the rights of third-parties; or protect the rights, property, or personal safety of Trackops, its users, or the general public.

Trackops may disclose information, including personal information from your account, to a third party if you request it in writing.

Trackops may disclose your information to third parties for use by Trackops to help provide the services to you if allowed under federal, state and local laws.

Trackops may disclose your information to other business entities, should Trackops plan to merge with or be acquired by that business entity. Client Data will only be transferred if a merger or acquisition actually takes place.


International Users

International Website Users consent to all the terms of service and this privacy agreement. International users waive any and all remedies that they may have based on the laws of their country.