Trackops, LLC (hereinafter "Trackops") has established this privacy and data security policy to explain to you how private information (hereinafter "Client Data") that you place on the site is protected, collected, and used. Trackops may update this policy at any time provided that you are given notice prior to any changes going into effect unless such changes are required to comply with federal or state law, in which case such changes will become effective immediately upon notification thereof. Trackops will provide notice of materially significant changes to this privacy policy by posting notice at https://www.trackops.com/legal/privacy.html.
This Privacy Policy applies to trackops.com (Trackops’ "Marketing Website") and viewcases.com (Trackops’ "Subscription Website"). Trackops collects most data on the Subscription Website, which site requires password and/or other secure, non-public authentication in order to access. Policies which do not apply to both of these sites are indicated as such below.
Trackops collects the following information: your email address, your physical contact information, and your phone number; information based on your activities on Trackops’ website; correspondence through Trackops’ website, and correspondence sent to Trackops; additional information Trackops may ask you to submit including, but not limited to, information to authenticate yourself, information to prove that you are able to enter into a legally binding contract, or information if Trackops believes you are violating its policies; and, other supplemental information from third parties (hereinafter "Personal Data").
Trackops sometimes collects your email address, for purposes such as sending confirmation emails, authenticating your accounts, and sending information about Trackops and its websites. By submitting your email to Trackops’ website, you consent to emails from Trackops.
Trackops sometimes collects your phone number for the purpose of contacting you regarding your account and the services Trackops provides. By submitting your phone number to Trackops, you consent to phone calls from Trackops, even if such number is registered through a state or federal "Do Not Call" list.
Trackops may collect Personal Data if you provide it in feedback or comments or if you contact Trackops directly.
Any information posted on the public areas of the Marketing Website is not confidential. Please do not post anything on the public areas of the Marketing Website that you would like to keep private.
Trackops’ web logs collect standard web log entries for each page served, including your IP address, page URL, and timestamp. Web logs help Trackops diagnose technical problems, administer the Trackops website, and otherwise provide Trackops’ service to you.
Trackops does not do any geolocation tracking directly through the Marketing Website, although the Trackops mobile applications do. By using the Trackops mobile applications, you consent to such information being obtained by Trackops. We obtain information about your physical location through geolocation features on your device, including GPS (e.g. latitude and/or longitude). We may use this information to improve order efficiency and enhance your user experience. We may also infer your location based on Personal Data we collect. For example, your IP Address indicates the general geographic region from which you are connecting to the Internet.
Trackops makes all attempts to protect your private information. Trackops makes your Personal Data and user settings available to Trackops staff members and designated subcontractors specifically to assist you with the services to which you have subscribed.
Trackops, or people who upload data to Trackops, may provide links or interfaces with third party websites, which may have different privacy practices. Trackops is not responsible for, and does not have any control over, the privacy policies of those third party websites, and encourages all users to read the privacy policies of each website visited.
Trackops does not sell Personal Data or Client Data to third parties under any circumstance, including but not limited to advertising, data farming, and external research.
Trackops collects Client Data through information and files supplied by you. Trackops and the Trackops system were designed with security in mind. The Subscription Website is served over secure HTTPS and requires a username/password to access all sensitive or proprietary data, including all Client Data. However, while Trackops highly suggests that organizations require strong passwords and multi-factor authentication, each client manages user security settings and permissions for users in their organization, and mandates the type of passwords across their organization. Trackops also suggests that all API keys are stored in a confidential location and rotated frequently.
Additionally, the Subscription Website has a permission system, which allows clients to indicate what Client Data each class of users is allowed to access. This includes settings that can limit user access to only certain Client Data. All users are required to agree to Trackops’ Terms and Conditions which require total compliance with federal, state, and local laws to use the Trackops system.
Trackops’ web logs and account records may be stored indefinitely. This may include any information you supply to Trackops for your profile and/or accounts. However, Trackops cannot guarantee access to weblogs and account records for more than fourteen business days after the original information was submitted.
Trackops stores account information, including all uploaded data, for all active users. Trackops deletes all Client Data upon request by you. Unless otherwise requested, Trackops deletes Client Data six months after termination of services.
Trackops' policy is that each client's Client Data, with the exception of basic account information, belong to that client and that client only. Trackops does not obtain ownership of a client's Client Data after it has been uploaded into the system.
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, the client is the controller of Client Data. In general, Trackops is the processor of Client Data and the controller of Personal Data.
Trackops only retains ownership of its proprietary system, including its features, tools, designs, schematics, functionality, patents, trademarks, copyrights, and other intellectual material that is not dependent on any individual client's Client Data. Authorized Trackops staff members access Client Data as necessary to provide client support, and Trackops provides some specific features where it acts as a facilitator of data transfers on behalf of a client, but it does these only with the permission of the client.
Search engines and other websites not affiliated with Trackops - including Google.com and Yahoo.com - archive or otherwise make available Trackops’ main public-facing corporate pages. Trackops has no control over third party archiving and search engine websites and cannot guarantee the accuracy of any information stored by these websites. Trackops does not allow access to the Subscription Website by any search engine or other website, however, other websites may access the Subscription Website if allowed by you using Trackops’ developer API.
Trackops may disclose Personal Data and/or Client Data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
Trackops may disclose Personal Data, including but not limited to account information, to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to: enforce Trackops’ Terms of Use; respond to claims that any posting or other content violates the rights of third-parties; or protect the rights, property, or personal safety of Trackops, its users, or the general public.
Trackops may disclose Personal Data and/or Client Data from your account to a third party if you request it in writing.
Trackops may disclose your Personal Data and/or Client Data to third parties for use by Trackops to help provide the services to you if allowed under federal, state and local laws. A list of third party subprocessors can be found on the Trackops Subprocessor List.
Trackops may disclose your Personal Data to other business entities, should Trackops plan to merge with or be acquired by that business entity. Client Data will only be transferred if a merger or acquisition actually takes place.
Trackops makes available on its website a comprehensive Cookie Policy that describes the cookies and tracking technologies used on the Marketing Website and provides information on how users can accept or reject them.
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data subject rights under GDPR include the following:
If you wish to confirm that Trackops is processing your Personal Data, or to have access to the Personal Data Trackops may have about you, please contact us at privacy@trackops.com.
You may also request information about: the purpose of the processing; the categories of Personal Data concerned; who else outside Trackops might have received the data from Trackops; what the source of the information was (if you didn’t provide it directly to Trackops); and how long it will be stored. You have a right to correct (rectify) the record of your Personal Data maintained by Trackops if it is inaccurate. You may request that Trackops erase that data or cease processing it, subject to certain exceptions. You may also request that Trackops cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Trackops processes your Personal Data. When technically feasible, Trackops will—at your request—provide your Personal Data to you.
Reasonable access to your Personal Data will be provided at no cost. If access cannot be provided within a reasonable time frame, Trackops will provide you with a date when the information will be provided. If for some reason access is denied,Trackops will provide an explanation as to why access has been denied.
For questions or complaints concerning the processing of your Personal Data, you can email us at privacy@trackops.com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.
EU Representative
Instant EU GDPR Representative Ltd
Adam Brogden
contact@gdprlocal.com
+ 353 15 549 700
Ireland
UK Representative
GDPR Local Ltd
Adam Brogden
contact@gdprlocal.com
+ 441 772 217 800
England
Trackops may transfer your Personal Data to countries other than the one in which you live - generally, from locations outside the United States to the United States.
Trackops offers European Union Model Clauses (“Model Clauses”) also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the EEA, the UK, and for other international transfers of Client Data as relevant.
A copy of our standard data processing addendum, incorporating Model Clauses, is available here.
While Trackops is self-certified under the EU-U.S. Data Privacy Framework, it is not currently relying on that framework for the transfer of Personal Data. For more information, see the EU-U.S. Data Privacy Framework section below.
Trackops, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. Trackops, LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. DPF, Trackops, LLC commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF should first contact Trackops, LLC at privacy@trackops.com.
Trackops has further committed to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF.
An individual who decides to invoke this arbitration option must take the following steps prior to initiating an arbitration claim: (1) raise the claimed violation directly with Trackops and afford us an opportunity to resolve the issue within the timeframe set forth in Section III.11(d)(i) of the Principles; (2) make use of the independent recourse mechanism under the Principles, which is at no cost to the individual; and (3) raise the issue through their Data Protection Authority to the Department of Commerce and afford the Department of Commerce an opportunity to use best efforts to resolve the issue within the timeframes set forth in the Letter from the International Trade Administration of the Department of Commerce, at no cost to the individual. This arbitration option may not be invoked if the individual’s same claimed violation of the Principles (1) has previously been subject to binding arbitration; (2) was the subject of a final judgment entered in a court action to which the individual was a party; or (3) was previously settled by the parties.
In addition, this option may not be invoked if an EU Data Protection Authority or the Commissioner (1) has authority under Sections III.5 or III.9 of the Principles; or (2) has the authority to resolve the claimed violation directly with Trackops. A DPA’s, or the Commissioner's authority to resolve the same claim against an EU data controller does not alone preclude invocation of this arbitration option against a different legal entity not bound by the DPA or Commissioner's authority.
The Federal Trade Commission has jurisdiction over Trackops’s compliance with the EU-U.S. DPF.
In the context of an onward transfer, Trackops has responsibility for the processing of personal information it receives under the EU-U.S. DPF and subsequently transfers to a third party acting as an agent on its behalf. Trackops shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.
While Trackops is a EU-U.S. DPF participant, Trackops does not rely on EU-U.S. DPF in order to lawfully transfer data from non-US locations into the US.
Please feel free to contact Trackops if you have any questions about this Privacy Policy or Trackops' practices, or if you are seeking to exercise any of your statutory rights. Trackops will respond within a timeframe that is compliant with all applicable regulations. You may contact us at privacy@trackops.com.